Palazzo Dal Borgo - Floransa

Oda kokuyordu. Carşaflar temiz degildi. Kurutma makinasi ve klima calismiyordu. Otel gorevlileri yardimci olmadilar

Excellent staff, very courteous, friendly and super helpful. Rooms were spotless and hotel has a lovely ambience. Very close to Station and main attractions of Florence

Friendliness of staff and interest in me personally as a travellor.

Did not have a room with an aspect.

Location was fantastic .

Where do I start , my window would not shut and I had a room facing the street . It is noisy all night . I had bugs in my room biting me all night as I attempted to sleep . The owner or reception clerk , just answered yes to everything and I ended up missing out on David because I went to the wrong place . The philipino people were nice and better at service . I did not receive my wake up call the day I left the hotel. I have no idea how this dump got more then a 5 on peoples ratings , it looked so beautiful before I arrived , it was utter disappointment . save yourself , dont book here !

The location was good, walking distance to the station, we found the breakfast staff more than pleasant

beds were uncomfortable, unfortuately we had a roadside room in which was extremely noisey

The room was a good size and nicely furnished and carpeted throughout. Very quiet and only a few minutes walk to all the main sites and great restaurants. Close to SMN station as well. Breakfast was nice - good cappucino and a selection of breads,cereals and fruits. Scrambled eggs, bacon and sausages were also on offer and although they weren't that great, we appreciated a hot breakfast ( which is not that common in italy ) The staff all spoke good english. Nice to have a kettle with tea and coffee in the room as well.

The wifi in rooms was a bit slow which was frustrating. Although this is not the hotels fault, parking was very expensive ( about 30 euros per day ) at a nearby carpark. We ended up parking for free at Michelangelo Piazza which is about a 15min bus ride away.

The location of the hotel. 5 mins walk from the station, if you know which way to go! The room we had was outstanding. Perfect for a family with two young kids.

No wireless signalling the room. The staff could have given clearer directions on how to get to the hotel. Also a sign of the hotel on the outside would be useful to be able to spot from the street!

Proximity to station. Convenient location. 15Th century palace. Nice room at back - quiet. Lovely courtyard for breakfast al freso.

Noise in front bedrooms from busy street.

Guest relation officer, Joyce, and the beautiful view of the room.

The location was great, so close to the railway station and the main sights. The Hotel was in good style and design. The staff was welcoming and ready to help. The breakfast was good, to all tastes.

The wi-fi connection was really snaily at times.

I liked this hotel (a former castle) because of its close proximity to the main railway station and the centre of Florence. The staff were very friendly and spoke English which is a real advantage when you need to ascertain information for touring etc. It appeared that many Australians stay there for all the above reasons.

First class service from staff. Very courteous and helpful. Beautiful room- very spacious and clean. Excellent furnishings. Good raport with staff- very helpful.

They took note of our request for a quiet room at the rear. The room and bed were comfortable. The staff were helpful and friendly. A lucky find and we would certainly stay there again if we go to Florence

The hotel is located within easy walking distance of all the major attractions of Florence. It is a beautiful old building with plenty of shared space. The breakfast is substantial and the breakfast room is lovely. The staff are friendly and very helpful. I would stay again.

location is excellent , staff very friendly.

bathroom in twin room was a bit small.